Packages are generally dispatched within 24 hours after placing your order (this only applies on business days). If your order was made during a Weekend or Holiday your item(s) will be processed on the next Business Day. After completing your order you will be given a Tracking Number that will allow you to track your order via Internet, that information will be sent to the provided e-mail.
Shipping includes packaging, handling and shipping. Every Shipment varies according to the item weight & size. You can also make multiple purchases using our Automated Service (Shopping Cart). All our Shipments are Delivery Guaranteed; however, if a your product arrives damaged you must contact and make a complaint directly with the Shipping Company. Olvera Music Corp. will carefully monitor such complaint. Our Shipping Department gives Special attention to packages containing fragile items or require a Special Packaging. Our Customers can be confident that all orders are handled with an exceptional manner.
**FREE SHIPPING** on qualifying items throughout our website; meaning weight & size. Some item require a surcharge due to dimension and weight restrictions. Promotional FREE SHIPPING to the lower 48 States ONLY - NO International Shipping.
Due to COVID-19 our Store will remain Temporarily Closed till further notice for the health & safety of our staff and customers. However as we continue to monitor the coronavirus and the spread of COVID-19, we want to remind you that we continue to serve you through our website olveramusic.com with FREE SHIPPING on anything you add to your Shopping Cart - Month of May Promo Code FREESHIP10. We are also available to take Phone Orders from 10:00 a.m. to 3:00 p.m. Pacific Time (Monday thru Saturday) Closed Sundays. In regards to Repairs, Layaways, Special Orders & Purchases; we continue to accept any and all repairs, we will gladly take payments over the phone for all Layaways & Special Orders. Please feel free to contact us at 323-269-4935 for the status of your Repairs & Special Orders, information on your Layaways or any questions that you may have .... We are here for you!
We appreciate your continued support throughout these difficult times. Our Online Service is working 24/7 and are happy to accept all orders (Online or by Phone). Phone Orders Hours of Operation are Monday thru Saturday 10:00 a.m. to 3 p.m. Pacific time (Closed Sundays). Like most retailers at this time, due to COVID-19 we may experience Shipping delays or Backorders. We are working very hard to get your product to you as quickly as possible.
WEBSITE PROMOTIONAL PRODUCTS
Every month we Advertise certain products on Sale throughout our website. We also provide Shipping to the lower 48 Continental States *rates vary based on address location*. Here are some more Good News!! .... the majority of the purchases are shipped within 24 hours *NOT including Weekends & Holidays*. Once the package is ready to be shipped we will then send you an email (if email is provided to us) with the Tracking Number. Make sure to Sign-Up on our website register your email and take advantage of our Monthly Promotional Emails.
Verified Orders *Orders placed after 2:00 p.m. Pacific Time or 5:00 p.m. Eastern Time will ship from our location within 24-48 hours (during business hours only - this does NOT apply with purchases made during weekends). Our Team of Service work with care to ensure that your order is accurate and on time. However, as a security precaution some orders may require extended verification.